India Post Payment Bank is a govt owned payment bank service that is managed by 155,015 post offices. It offers savings accounts, money transfer, and insurances through third parties, bills, and utility payments.
If you are an India Post Payment Bank customer using any of product and services, you can call on the India Post Payment Bank customer care number for any help or assistant related to any product and services.
India Post Payment Bank Customer Care Toll-Free Number
Please Call India Post Payment Bank 24X7 helpline number i.e. 155299 OR 1800-180-7980 (toll-free). Toll-free numbers are accessible from all landlines and mobile phones in the country. Also, you can write email on [email protected] for help.
India Post Payment Bank Grievance Redressal
Level 1
If your complaint is not resolved as per your satisfaction within 7 working days, you may contact to branch manager of your nearest branch/home branch. Locate Us
Level 2
If your complaint is not resolved as per your satisfaction after escalation to branch manager within 7 working days you may approach circle nodal officer during office (Official time details) hours on working days.
Click here for Grievance redressal officer/circle nodal officer details of your location
Level 3
Further if your complaint is not resolved as per your satisfaction after escalation to circle nodal officer, within 9 working days you may approach Principal Nodal officer during office hours (Official time details ) on working days.
Click here for Principal nodal officer
Level 4
After 30 days of lodging the complaint if it is not resolved or you are not satisfied with the solution provided by the bank you may approach banking ombudsman of your region
The Banking Ombudsman: https://cms.rbi.org.in/
Address: ‘Centralized Receipt and Processing Centre’ Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017 Toll-free number – 14448 (9:30 am to 5:15 pm)